Effective Date: February 19, 2026

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By using our services, you agree to the following:

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1. Services

• Residential and commercial cleaning: routine, deep, move-in/move-out, carpet cleaning, and related services.

 

2. Quotes & Booking

• Based on info you provide.

• Final pricing may change if property size or condition differs.

• Appointments scheduled based on availability.

 

3. Access to Property

• Customers must ensure safe access.

• Delays due to access issues may incur additional charges.

 

4. Payments

• Due upon completion unless agreed otherwise.

• Accepted: E-transfer, credit/debit invoice, other approved methods.

• Late or unpaid balances may affect future services.

 

5. Cancellations & Rescheduling

• At least 24 hours notice requested.

• Late cancellations or missed appointments: fees apply (see Cancellation Policy).

 

6. Customer Responsibilities

• Secure valuables and fragile items.

• Provide accurate info and ensure utilities are on.

• We are not responsible for:

              - Pre-existing damage or wear and tear

              - Accidents caused by pets, children, or other uncontrollable factors

 

7. Satisfaction & Claims

• Notify within 24 hours if unsatisfied.

• We will make reasonable efforts to resolve issues.

 

8. Communication Channels

• Website forms, email, phone, Facebook/Instagram, WhatsApp.

• Messages may be kept for records, support, and quality improvement.

 

9. Marketing Communications

• By booking or contacting us, you may receive service-related or promotional messages (where legally permitted). Opt out anytime.

 

10. Limitation of Liability

• Liability is limited to the value of the service provided.

• We are not responsible for indirect or consequential damages.

 

11. Changes to Terms

• Updates posted on the website.

 

12. Contact
       Freshway Cleaning Corporation
       Edmonton, Alberta, Canada
       Email: info@freshwaycleaning.ca | Phone: 780-399-5187