Effective Date: February 19, 2026

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Freshway Cleaning Corporation (“we,” “our,” “us”) wants your experience to be smooth. This policy explains cancellations, rescheduling, and refunds.

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1. Appointment Cancellations

• Please give at least 24 hours’ notice to cancel or reschedule.

• Cancellations with proper notice: no fee.

• Late cancellations (less than 24 hours) or no-shows: $50 or 50% of service cost, whichever is higher.

 

2. Missed Appointments

• If we cannot access your property at the scheduled time, it may count as a late cancellation and fees may apply.

 

3. Rescheduling

• We will accommodate changes where possible with advance notice.

 

4. Deposits

• For move-in/move-out or special services, deposits may be non-refundable if cancellation occurs within 24 hours of the appointment.

 

5. Satisfaction Guarantee

• Notify us within 24 hours if you are unsatisfied.

• We may:

  • Re-clean the affected area, or

  • Offer another reasonable resolution.

• Refunds are assessed case by case and are not guaranteed.

 

6. Refunds
Refunds are not provided for:

• Pre-existing damage or conditions

• Areas outside the agreed service scope

• Issues reported after 24 hours

 

7. Updates
We may update this policy at any time. Changes will be posted on our website.

 

8. Contact
Freshway Cleaning Corporation
Edmonton, Alberta, Canada
Email: info@freshwaycleaning.ca | Phone: 780-399-5187